It’s no secret that many people wish they could be happier at work. So, what’s the solution, if any? Money is often thought to be the biggest predictor of job satisfaction, but a survey from the BBC that ranked nearly 300 jobs from most to least satisfying shows that although money does play a role, […]
“Always read the fine print.” Isn’t that what they say? It’s a vicious, dog-eat-dog business world and, more often than not, it’s the underdog who suffers. However, if that underdog is properly prepared and has a few tricks up their sleeve, the tables could be turned. If you feel as though you’ve been mistreated by […]
Proximity is an essential tool in measuring the customer experience. The right mix of proximity could move a company’s customers from satisfaction to loyalty. The lack of proximity or the wrong mix could be the canary in a coal mine of a company’s fall from grace in their industry. CS professionals will benefit greatly in […]
Thanks to everyone who has booked to the Online Research webinar so far. We have had to change the date to Thursday 20th June, but it will be running twice at 5am UK time (mainly for non-UK audiences, but early risers are also welcome) and 11.30am UK time. The webinars are being held to celebrate […]
